The staff was professional and understanding, so my issue is not with them. However, the room conditions were completely unacceptable and nothing like the photos advertised. When I walked in, the light was off which already felt unwelcoming. As soon as I turned it on, I found a cockroach on the bed I was supposed to sleep in. I removed it, hoping it was an isolated issue, but when I checked the bathroom it looked like a dirty gym locker, then I noticed more cockroaches on the wall and along the floorboard.
There was no way I could safely or comfortably stay here. The pictures used in the advertisement are misleading and do not reflect the actual condition of the room. I am extremely disappointed with Expedia for allowing this listing to appear trustworthy. This is false advertising.
I requested a refund immediately and checked out within five minutes. I expect a full refund due to these health and sanitation concerns.