4/10 ā Schlecht
Ryley
Mit der Familie und kleinen Kindern gereist
5. Aug. 2025
Gut: Personal & Service und Ausstattung
VerbesserungswĆ¼rdig: Sauberkeit
This was our annual family trip, last year was great, room was clean, everything worked (such as the waterfall in the jacuzzi etc.), so this year we booked 2 nights instead of just the 1 since the kids had so much fun.
This year, it is apparent that things have gone down hill. Last year I wrote a raving review of the kids cheese pasta room service, this year it was obviously made by someone else and seperated. Overall room service food was mediocre and overpriced.
This year the jacuzzi tub waterfall (Polynesian room) only worked when adding water, jets barely worked at all and did not fill waterfall.
Our biggest problem though was the state of the room. I think it was given a surface clean, but was absolutely nasty. Floor was sticky, filth in the corners, around mattress, under beds. My kid dropped a lego piece under the side bench of the bed, I reached under and came out with a half eaten potato chip.
My wife kept complaining that it smelled like someone had been cooking curry in the room, and overall we were just disgusted by the filth (I did check for bed bugs, luckily no evidence of those).
Concierge and front desk staff was great, no complaints there, just room upkeep and cleanliness.
Sadly we will not be returning to Fantasyland Hotel, the kids love it, but the room was just too gross, especially for close to $400 per night it's just unacceptable.
Ryley
Aufenthalt von 2 NƤchten im Juli 2025
