Customer service was great, and the breakfast was also wonderful. Scrambled eggs, frittatas, oatmeal with many toppings, waffles, juice, yogurt. The hotel smelled very clean. No smoking anywhere in the hotel, which helped the odor. The AC unit was somewhat loud, but they switched us to a new unit. The AC was a little quieter there. The beds were very firm, too much for my liking, but others may like it.