Deception describes my experience at this B&B. At first we felt cheated as we chose to pay a little extra to have a private bathroom and were placed in a shared bathroom room. When we realized the error, we informed the owner, including showing him the printed reservation of Hotels.com, informing that we chose the private bathroom, and he did not pay much attention, just said he would settle it the next day and left, being Stayed for 3 nights and he never came back to us to solve the problem. We noticed that there were guests in the room with private bathrooms in the same period as us, which would suggest that the room was rented for two guests at the same time. At no time did we even receive an apology for what happened, not even the return of the amount paid more for the room with private bathroom. We arrived around 6:00 pm on a Wednesday, exhausted after walking about 35 minutes from Santa Maria Novella station with heavy suitcases and after we rang the doorbell, the door opened automatically and we were greeted with the owner screaming to get up to the second floor, four flights of stairs. We do not regard it as rudeness, but as typical Tuscan behavior, despite the rush to explain in Italian about the town and leave soon thereafter. The B&B is about a half hour walk from the center, and easy access by bus. Spacious room with fan only, quiet neighborhood. We did not eat breakfast as it was served after 8:30am and we always left early, and decided to have it in a cofee shop
