2/10 – Ungenügend
Jonathan
Geschäftlich gereist
11. Nov. 2025
Verbesserungswürdig: Sauberkeit und Ausstattung
Had to call the police. To have them get my luggage. There is no one on site to help you with anything. The room smelled like cigarette smoke even though its a non smoking room. The tv was broken and they want to blame us it was cracked and hanging down from wall( see picture). The bathroom has mold. The shower door is broken (see picture) there is something on the wall that i can‘t identify. ( see picture) The bedding had stains see (picture)and my husband was bitten by something In the night (see picture ) we slept with closed windows. The one window is broken and cannot be opened and the entry door has damage. We stayed one night. After texting for an hour the first night, I called in the morning to cancel the rest of the 5 day reservation. They did return 4 days but we were locked out of the room with our belongings still inside because the entry code was canceled. I Called the service line again and this time they were rude. I called the police because this is now theft. They told the police there was nothing they could do, first because of data privacy. I gave permission to speak then they said i forgot my belongings ( medicine luggage bathroom items and clothing everything i brought ) then they said there is no manager available and he is unreachable and i have to wait until the next day. Then i have to fill out a form that i never received—i have screen shots of all the texted conversations and pictures of everything
Trip typeBusiness. Good price but not worth the ag
Jonathan
Aufenthalt von 5 Nächten im November 2025