My experience at this hotel was truly terrible. At check-in, the front desk staff forced me to pay a $50 deposit and assured me that it would be canceled immediately upon checkout. However, this was a blatant lie. In reality, the hotel placed a hold on $50 deposit from June 17 (the day I checked in) all the way until July 17. I needed to close the credit card account linked to this payment this week, but the hold made it impossible. The staff repeatedly claimed that the hold would be automatically released within 3-5 days after checkout, but this was also untrue. According to my bank, the hotel set the hold until July 17, so it cannot be released before then.
The front desk staff also told me several times that the manager, Natalin, would review the situation and call me, but I never received any call from her. The staff at this hotel are dishonest and extremely unprofessional in their customer service.
The accommodation itself was also very poor. There is a railway near the hotel, and around midnight every night, the loud sound of train horns made it impossible to sleep. The rooms are not soundproof at all, so I could hear the noisy air conditioner from the next room, as well as guests preparing to leave loudly at 3-4 a.m., which kept me awake. For reference, the air conditioner in this hotel is so loud that we had to turn it off at night just to try to sleep.
This hotel was by far the worst choice, and I strongly recommend you don't stay here under any circumstances.
