When we checked in, I inquired about hotel having a safe to store an item. I asked about retrieval in the AM and we were assured manager would be on duty to retrieve. At checkout there was a young lady, not the manager on duty. She could not get the safe open, was calling for assistance and I began panicking. Long story short, we did get our item when manager arrived. It did, however, delay our departure. Other than that, our stay was great!! Hotel was lovely and rooms super comfy.