2/10 – Ungenügend
Brent
10. Feb. 2026
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
When we arrived and checked in our room there was already people in it. That room was 312. We were then placed in room 317. In that room we found a used condom by the bed. When we tried to report the room being wrong and the condom found next to the bed, we were told there was no supervisor or manager to take the complaint. We asked for a different room and they were unable to. We were uncomfortable sleeping because of the smaller size bed. Our room was a downgrade from a king to a queen. When I went downstairs the next morning to get a spare key for my room, they explained that the room was under a different name, even though we had spent the night in it. It was difficult to get the key. The room was 317 and registered to a Daniel Long. I am extremely unhappy with how my trip stay went. The front desk staff offered to comp or refund my room, but we’re unable to because of a supervisor not being present. I left my name and number and still have not received a call back.
Brent
Aufenthalt von 1 Nacht im Februar 2026