2/10 – Ungenügend
Margarita
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
6. Feb. 2026
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The whole experience was terrible. Had we not arrived so late after a long journey and with a toddler, we would have found more suitable accommodations. Getting to our rooms was a nightmare. We were a group of 4 adults and 1 toddler and we were given rooms across the property from each other. We were given horrible directions to the rooms themselves which were very far from the reception desk-- ultimately the front desk attendant had to personally walk us to the room because it was so far and complicated to get to. The rooms themselves were horrific. Immediately upon entering, I noticed large insects on the ground, massive flying wasp-like beetles and dead flies on the floor and near the windows. The bathroom floor was completely wet because the toilet was leaking. The floorboards were coming apart to the point that if you didn't pay attention, the raised faux wood panels could cut your toes off. The bathroom was riddled with mold and revolting sewage smells emanated from the drain in the sink to the point I didn't want to use the water to even wash my hands. I used bottled water I had brought with us to brush my teeth. The room was hot upon arrival but at least they had a loud but working AC unit in the room. The room door lock was wobbly which didn't make me feel safe especially considering how far the room was. The property could be better lit especially considering how remote the rooms are in this "castle"-inspired property. The pool was gross so don't count on that.
Margarita
Aufenthalt von 1 Nacht im Januar 2026
