Verifizierte Bewertung
2/10 â UngenĂŒgend
LAURA
5. Juni 2019
VerbesserungswĂŒrdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
AVOIDâŠDISGUSTING âHOTELâ, CONNED US!
NOT A HOTEL. AVOID AT ALL COSTS. TOTAL DIVE. AS FOLLOW;
- Receiving a call on the day of the stay asking for ÂŁ100 deposit, we didnât feel we had a choice but to pay it. Hasnât been refunded despite promises.
- Location â itâs impossible to reach the property on foot from town, had to get taxis as ended up walking down a bypass & through a forest â the property is in a really dodgy area
- Bugs â spiders, insects
- Mould â mouldy rag as a light switch cord, peeling paint and mould all over bath and walls
- Feces all over toilet
- Dirty bedding
The photos on Hotels.com are fake & false advertising & do not reflect the state of the conditions. The smell was so bad I spent the night sat by the window trying to get air â there were NO other hotels available & it was the middle of the night so I waited until daylight & left. I had a bad chest from the mould for a week. I have tried to contact Hotels.com (they arenât interested!) & the Rhinos on numerous occasions but the Rhinos basically keep saying the deposit refund had been made (it hasnât) & now theyâre avoiding calls and emails. I had to pay for another hotel in Guildford last minute costing a further ÂŁ350! Iâm not picky about hotels but this was the worst experience of my life.
We have given this âhotelâ ample opportunity to resolve our complaint before posting these images and have escalated our complaint & reported them. This âhotelâ is a health hazard and they have conned us out of ÂŁ260.
LAURA
Aufenthalt von 4 NĂ€chten im Mai 2019