2/10 – Ungenügend
Lisa B.
18. Juni 2025
Wish The Secret Garden had remained a secret!
Guest house: smelled musty; felt uncomfortable bec window units could not keep up with heat and humidity of SE Louisiana. Rodent droppings on bed. Family assigned to these 2 bedrooms slept on the floor of the main house just to get by the first night then checked into hotel the next morning. Main house: upstairs bedroom-same AC problems. (The third of 5 bedrooms rendered unusable!) I walked into a spider web and there was a dead roach on the floor. Other issues: stained towels, security alarm didn’t work and windows and door locks not working properly. Felt a bit unsafe. Never could connect to internet. Range hood leaked water onto front burner of stove. Persistent smell of gas when we lit the stove. Pool: dirty with yellow tint on the floor. Was leaking water. We never felt comfortable to use it. We tried to look past all of these issues. We tried to stay for the entirety of our reservation but then…we were awakened at 2am by mice rummaging through a baby’s diaper bag! We packed a few essentials and 2 sleeping babies and drove in the middle of the night to a hotel. (Went back about 9:30am to collect the rest of our things and leave the house in the condition required by the Check-out instructions.) Just an awful overall experience. We had spent considerable time and effort planning this family trip but these issues (and more) robbed us of the experience we expected. So far the owner refuses to give us the full refund that I must insist on. Please help.
Lisa B.
Aufenthalt von 4 Nächten im Juni 2025