2/10 – Ungenügend
Juan, Torrington
Mit dem Partner gereist
28. Sept. 2025
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
One of the most disappointing hotel experiences I have had thus far was at Marriott. I rented a room near a local event, which unfortunately came at a high cost. Upon arrival, we discovered that the room was plagued by an excessively loud ice machine located directly outside our door.
After an arduous walk, we finally returned to our room, only to find that the door lock was unresponsive. We had to return to the front desk to request maintenance assistance, which took another hour. A maintenance technician arrived approximately 10 minutes later and attempted to fix the door while we were still in the room. Despite our agitation, he engaged in conversation with us.
In our state of frustration, we decided to order food service through the hotel’s app. However, after multiple unsuccessful attempts on two different phones, we encountered an error code that prevented the transaction from processing. Consequently, we repeated our calls to the front desk and room service line, but received no response.
At 3:30 AM, we were abruptly awakened by the other room attempting to open the adjoining door. This was intended to be an exceptional experience for my girlfriend, who was visiting from New Jersey, but it had the opposite effect. I would have preferred to have spent significantly less money at another motel or hotel rather than spending $400 on this subpar experience. I highly advise against booking this establishment.
Juan
Aufenthalt von 1 Nacht im September 2025