2/10 – Ungenügend
Nhut-Tuan
Mit der Familie und kleinen Kindern gereist
4. Aug. 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
My experience in the room was not great at all. We stayed two nights there, July 24 and 25, 2025.
- first night: I found 1 big cockroach under the bed and had to "fight" with it to catch it with the vacuum cleaner. Sent the photo and video to the host. The kids and parents where so scared, what else could we find under the bed sheets, in the toilet, shower...Ruined the whole experience. The host responded by saying to close all sink and drain cover, and will send someone to check. But we heard no news after that, quite disappointing.
- The air conditioner was not working properly, either too cold nor wont restart to have decent temperature in the room. We had to send some pictures of the circuit breakers. Then the host gave us the remote controls but they do not work.
- No hot water, until the host told us to push some buttons in front of the toilet. A sign, instructions on the door or advance notice before check-in would be appreciated.
- Shower: were leaking to floor in the toilet, making it dangerous for falls. Had to use towels to block water.
- The towells have some smell that my kids and wife dislike completely. Not sure if it is the lavenda smells or simply bad smell after washing/drying.
- The host was responsive by responding to WhatApps message, but still experience in the room was bad.
- The host has to seriously clean up and fix all those those issues.
- Outside of room and elevators were ok.
- View from 13th floor was nice.
Could be nice place...
Nhut-Tuan
Aufenthalt von 2 Nächten im Juli 2025