2/10 ā UngenĆ¼gend
Verifizierter Reisender
GeschƤftlich gereist
8. Sept. 2025
VerbesserungswĆ¼rdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disappointing stay
We were staying in a Superior accessible room, but it wasn't. The space to walk around the bed was too small. Only very thin people who can shuffle sideways and breathe in would be able to walk between the bed and the large tv ; minibar was on the floor so out of reach ;only one rail in the toilet and this was no use for those who do not have a functioning left arm. There was NO MIRROR In the bathroom so don't choose this hotel if you like to have a wet shave, apply make up, or do anything else.
There was only one shallow glass shelf in the bathroom and this was hanging off the wall dangerously- so nowhere to put toiletries etc.The tap on the miniscule sink was also in need of repair. You could not fill the kettle from this tap as it was impossible to get the kettle into the space between the tap and the sink- probably this is why it was loose as guests tried to get some water.The bedroom lamp was broken. I was asked to leave a Ā£50 deposit on arrival in case I smoked or stole items from the mini bar( nb: no alcohol just chocolate bars and fizzy cans) I was told it would take 4-5 working days for the money to be refunded...I don't appreciate being treated like a criminal on arrival.We asked for the room to be serviced on our 2nd day. We returned to find that there were some additional tea bags but the bed was unmade and the bathroon not cleaned.There were insufficient towels for two guests in the room.The staff were brilliant and so was breakfast. The location is excellent.
Verifizierter Reisender
Aufenthalt von 2 NƤchten im September 2025
