2/10 ā UngenĆ¼gend
Jeannie
8. Okt. 2025
VerbesserungswĆ¼rdig: Sauberkeit und Zustand der Unterkunft
The outer facility was dirty, especially at the entry. A daily hosing off could have eliminated that. I paid for a king room Th-Sun. When we arrived late on Th, the only king room smelled like a fire pit was going in the room, although it is a non-smoking facility. We asked for a different king room, but there were none available. We were moved to a queen room, with a "talk to the manager tomorrow". It had a kitchenette but no glasses, nothing in the cupboards. No coffee in the room, no coffee pot. It was not a clean room. The walls and doors had black dirt and handprints, the furniture stained, the countertops with permanent knicks and cuts in the material. The facility needs an updated over-haul. We were busy all days with family events, so stayed there only to rest our heads, and because it was a mile from the family events with no other hotel in the vacinity. In asking the front-desk for a credit between the price of the two rooms, they indicated the manager said to offer a 5% credit, which was not even the difference in the two rooms for the three days. The only positive was the front desk staff. The gal the first night was incredibly apologetic and helpful, and the others were helpful. Just trying to do their jobs.
Jeannie
Aufenthalt von 3 NƤchten im Oktober 2025