4/10 – Schlecht
Heather
Mit der Familie gereist
28. Juni 2025
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The property looks nice and clean from the outside and lobby area but once to the guest rooms there is a noted difference. Staff was not available at check in. Once someone arrived to the front they were short with conversation and did not give any information about the property, location of rooms, elevators or ice/vending areas. Poor signage made it difficult to find where to go to find the elevators. Only one elevator was working again no signs to make guest aware. Once on the floor for our room signs were not easily seen to know which way to go to get to rooms. The room was moldy smelling, there were stains and rips in the carpet. The bathroom was not clean there was hair on the shower walls and sink area. None of the soaps, shampoos or lotions were filled. When the air conditioner was running it was so loud it made it difficult to sleep. Ice machines were not available on the 2nd floor but we were not notified of that or where we could find ice. When we went down to get extra bedding staff was gathered in the bar area watching basketball and not available for guest. Over all not a great experience.
Heather
Aufenthalt von 1 Nacht im Juni 2025