4/10 – Schlecht
Jessica
Mit der Familie gereist
2. Dez. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Traveling back from holidays with my daughter I realized I would need to stop in Kansas City unexpectedly and got on hotels.com to book a spot. I found an extended stay hotel in my budget and reserved the room - paying in full through hotels.com. I booked the room about four hours prior to arriving. Once I arrived the hotel smelled of weed, the front desk attendant had a sign up that she was busy helping another customer when in reality she was around the corner smoking. Once she came into the front, she advised me they did not have a room for me due to low staffing and only being rooms with two beds that were available. She told me I would need to call hotels.com in order to get it rectified. I got on the chat with hotels.com who then called the front desk attendant and cleared everything up so they said. When I went inside the second time to claim my room the front desk attendant informed me I would need to pay the difference since they only had rooms with two beds available. Front desk attendant was sketchy, offering me the room card telling me to go check out the room make sure I liked it before accepting trying to hold my ID but it just didn’t feel right. When she tried to charge me the difference the amount for the full room popped up on the screen instead. I told her that I needed to say only the difference for me to swipe the card. Once I got to the elevator. It smelled like somebody had a fresh blunt moments before. When I got off the elevator. When I walked into t
Jessica
Aufenthalt von 1 Nacht im November 2025