I'd accidentally booked the wrong date, and within minutes of booking and realising, I contacted hotels.com to amend the booking to the following day. Hotels.com kept me fully informed and tried their best to change the date, or get a partial refund for this this but they reported that the property manager refused move the date without losing my original booking costs and rebooking and paying again. Should I have paid for the booking again, or taken my regular business elsewhere? Certainly the latter. Staying here on a number of occasions in the past, I've found the service great, the food is good (albeit very pub-chain quality) and rooms comfortable - but this recent experience has certainly left a sour taste and I won't be returning. There are dozens of other hotels around Kenilworth and Warwick that I've found are much more accommodating with regular travellers.