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"New hotel, modern style, friendly staff. But taxi driver always mistake it as Freser Place. Luckily they are not far away from each other. " Mehr
14. Nov. 2019 von Ferhad
Dear Sir/ Madam, I noted your ratings on some areas to be below what I consider to be acceptable and, on behalf of my team, apologize for any inconvenience caused. All guest feedback, be it positive or constructive, is crucial to the team as it allows us to monitor and continuously improve our services and offerings by focusing on your needs as a valued guest. Your comments have given us much to think and rest assured all have been discussed with the relevant department heads to see how rapid improvement can best be achieved. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback and we appreciate your business. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager
25. Nov. 2019 von Ferhad
Dear Sir/ Madam, We are very committed to guest satisfaction and it is through this valuable tool that we are able to gain first-hand feedback of our performance, thus allowing us to monitor and improve our services by focusing on your needs as a valued guest. I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad Abdul Rahman Resident Manager
7. Dez. 2018 von Ferhad
Dear Cati, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards
