Upon check in, the staff member said that we didn’t have a reservation, yet we obviously did- which was unfortunate after a long drive from Northern California. Also our tv turned on by itself in the middle of the first night, which interrupted our sleep.
Furthermore, I just saw that my emailed receipt was not mine, but my father’s, whose name is Arthur Lee as well, but had his own room and lives in Los Angeles. I live in Larkspur, California, which is near San Francisco. Two different people with different rooms, email addresses and home addresses.
These mistakes shouldn’t happen and we’ll be looking for another hotel when we visit the area in the future.
All the best,