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Bewertungen für The Westin Ka'anapali Ocean Resort Villas basierend auf 2 geprüften Bewertungen
Bewertungszusammenfassung
3,0
von 5
3.0 von 5.0
Sauberkeit der Zimmer3.0 von 5.0
Service3.0 von 5.0
Zimmerkomfort4.5 von 5.0
Allgemeiner Zustand5.0 von 5.0
Gästebewertungen für das The Westin Ka'anapali Ocean Resort Villas
Alle (1)Paare (1)
4 von 5
Gehobenes Familienhotel
Große moderne Anlage mit sehr üppig ausgestatteten Zimmern, sogar Waschmaschine, Trockner, komplett ausgestattete Küche.
Mehrere schön gestaltete Pools und HotTubes. Kurze Laufwege, auch zu benachbarten Hotels über Beachwalk.
Viele Aktivitäten im Angebot, viele Concierges über die Anlage verteilt.
Kostenloser stündlicher Shuttle-Bus nach Lahaina (Parken in Lahaina ist sehr teuer!)
Verzichtet man auf die tägliche Zimmerreinigung bekommt man pro Tag einen Frühstücksgutschein für EINE Person.
Das Servicepersonal in den 4 Restaurants war nicht besonders aufmerksam und hat den Gesamteindruck dadurch etwas getrübt.
Gepostet von einem verifizierten Reisenden am 22. Sep. 2017
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Kommentar von Hotelmanagement
26. Sep. 2017
von Pub
Aloha!
We are excited to hear your kind words and want to thank you for taking the time to share your experience with us. We are happy to hear that you were so satisfied with your stay, and that you were impressed with your villa and the pools on property. We apologize for the shortcomings you experienced in your service at the restaurant. We value your experience. Thank you again for your feedback and we look forward to welcoming you back to our Westin Ohana.
Mahalo,
The Westin Kā’anapali Ocean Resort Villas
2 von 5
Dirty Room and Pushy Time-Share sales
Upon arrival the valets greeted us warmly. Joyrama checked us in at the front desk; who was lovely and very informative. She advised us we had been provided a complimentary upgraded to a partial ocean view room. She also let us know about the 50% off the buffet breakfast deal if you pass on having your room serviced for a day. We thought this was a great program and selected to skip having our room serviced the first day. The first impression of our room was that it was a good size. The kitchenette was a little dated and the deck very small, could not fit a table or chair on it. The bed was great, as it was a Westin heavenly bed. The view from our room was picturesque over looking the pools and the ocean.
When taking a shower the first morning we noticed hair and sand throughout the shower floor. We also found hair and nail clippings in the carpet of the room. I feel this is unacceptable for a Westin and very unhygienic. I also found the kitchenette had not been cleaned prior to our arrival. Most of the cooking items and china were dirty. I went to use a coffee cup and it had little chucks of food in it. The microwave was discussing. It looked liked the previous guest had exploded a bowl of chili in it. I left a note for housekeeping to please clean the microwave, which they did. But I did have to wash any dish before I used it throughout my stay, for sanitary/health reasons. When we went to use the Jacuzzi tub we also noticed more hair and sand in.
At breakfast in the Ocean Pool Bar & Grill Restaurant the server was friendly and provided prompt service. The buffet was very disappointing as all hot items were cold (eggs benny, hashbrowns, scrambled eggs). We arrived when the restaurant first opened so there is no excuse for the buffet items to be cold.
Within the first 24 hours we were asked about buying time-shares three times. The “concierge” staff aka sales people continued to push about attending a time-share meeting. When asking for assistance with a dinner reservation the concierge kept asking us why we were not interested in considering a time-share to the point that I almost left her desk. We were also left a voice mail by the concierge staff to come to an “orientation session”, better known as a time-share sales pitch. After all this we did not make eye contact with any concierge desk for fear we would be harassed even more.
The grounds and pools were beautiful. Poolside service was very good and so was the poolside food. The main pool was always over crowded so we selected to go to the back pool. It was nice and quite until they started painting. Throughout our stay they were painting one of the buildings by the pool. You could hear the compressor running loudly for the painting guns and would we could smell the paint poolside. I would have hoped that that were would have been notification of painting on the website, so we could have been aware prior to purchasing out vacation package.
We tried to express our discontent with our stay at check-out but the desk agent smiled and said “oh well…. we hope you come back and stay with us again.” We have stayed in other Westins throughout North America and loved our stays, but we will not be recommending this hotel. We are disappointed with our stay at the Westin Kaanapali and feel this property is not up to Westin standards.
Gepostet von LauraF am 14. Sep. 2014
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
