4/10 – Schlecht
Joe/Gaby, Edinburgh/Salzkotten
4. Juli 2018
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Old-established hotel needing overhaul
We stayed 10 days in a 3-bed room on the top floor. Nice for us 2 - for 3 it would be cramped. Views from windows on 2 sides of the harbour and Bressay. Wallpaper starting to peel. Beds hard.
Breakfast not great. Good selection of cooked items, but no cold meat, fish, cheese or morning rolls. Set out badly, concentrated in one corner through which serving staff also pass. On Sunday they had run out of orange juice; there was none till Tuesday! The last morning they ran out of yoghurt - the waitress said there were a lot of people - 41! The hotel is 5 minutes by car from a 7/11 Tesco 7-day supermarket which sells the same brands as the hotel serves!
Restaurant staff were willing but obviously not properly trained. Apart from the room staff and one waitress (often alone for breakfast service) none of the staff seemed really interested or committed.
Bar closes at 22.45. The toilet is down a spiral staircase. Access to our room if leaving the bar after 11pm was to the street and back in through the front door. We only learned from a disgruntled night porter that our room key also fits the front door.
They have no parking, but we always managed to find a space nearby.
Staff blamed some shortcomings (no lift, early bar closure) on legal reasons. We doubted this. They are not local and had been told to say this?
I was last in this hotel in 1973, when it was the top hotel in Lerwick. My impression is that it has been on the slide ever since, trading on its name and location.
Joe/Gaby
Aufenthalt von 10 Nächten im Juni 2018
