"I was in the mews which was located outside of the main hotel. It was comfortable, a little cold, but a plug in radiator is provided in the room which ... " Mehr
1. Feb. 2019 von Best Western the Boltons Hotel Team
Thank you for taking the time letting us know how we did this time and how we can improve.We are sorry we didn't exceed your expectations. Kind regards
6. Sep. 2019 von Front Office Team
Dear Guest, Thank you for taking the time letting us know how we did this time and how we can improve.We are sorry we didn't exceed your expectations this time.We will be happy to know where exactly we should be making changes. Kind regards
23. Nov. 2017 von Best Western the Boltons team
Dear Moni, Thank you for the review. As the hotel is located in an old Victorian style building all of the rooms are different sizes and layouts. If room does not meet your expectations,please do not hesitate to contact our front office team and we can change the room for you depending on availability of the day. We have also noted your comment about the cleanliness of the room. We will pass this message to our Housekeeping department to make sure that there wont be any future issues with it. Kind regards
22. März 2020 von Paula, front office manager
Dear guest, Thank you kindly for taking the time to leave us a review. We are glad to see that you enjoyed your stay with us. Please note that the floor of the rooms are not hoovered everyday unless is expressly requested. However, we are glad to see that everything else was suitable. We hope to host you again soon. Kind regards
13. Jan. 2020 von Charlotte
Dear Guest, Thank you for leaving us a review, we are pleased you enjoyed your stay. We hope to welcome you back in the future.
21. Juli 2019 von Front Office Team
Dear Guest, Thank you for such a kind feedback about our hotel and team. I hope next time when you are back in London you will choose to stay with us again. Once again, thank you for your feedback. Kind regards Front Office Team
26. Jan. 2019 von Best Western the Boltons hotel Team
Thank you for taking the time letting us know how we did this time and how we improve our service.We are sorry we didn't exceed your expectations. Kind regards