2/10 – Ungenügend
Michael
Geschäftlich gereist
14. Jan. 2026
Verbesserungswürdig: Personal & Service
I booked our room for a local conference 3 months in advance. When we (myself and another conference attendee) arrived on the check in day, the guy at the front desk asked who I was. After stating my name he asked "Did she call you?" After stating no, he blamed her for not doing her job to tell me that they don't have a room us. Confused, I asked what he meant. He said that they didn't have the room that we reserved online and "Why would we hold a reservation for 3 months?" We could either all share one bed in a single room, or contact the website to initiate a refund. I stepped outside, called the website and began the process. They (the website) needed to speak with the front desk to confirm information but they didn't pick up. I had to go back inside to make sure the call went through. After some rather off color comments about person on the website not being American and criticizing the fact she had an accent and wasn't American, the front desk confirmed that the refund process was started. There was not apology from this person. While finishing on the phone with the website, the manager called to "see if we were still coming for our reservation." I called her back, found it was the manager and explained the situation. She was very polite and apologetic and not at all pleased with the front desk person passing on the blame and being so rude. She had told him earlier that they did have a room reserved for us but understands why we chose to look elsewhere.
Michael
Aufenthalt von 2 Nächten im Januar 2026
