2/10 – Ungenügend
John, Midland
Mit der Familie und kleinen Kindern gereist
1. Apr. 2025
Verbesserungswürdig: Personal & Service
The Hotel did not honor the type of room reserved and paid for in advance, even though I called 6 hours before arriving, confirming the reservation and room type which was,1 full Bedroom.
Had I been told the truth, I would have had 6 hours to change Hotels. Coming in at 3 AM in the morning left me few options and they knew they had me. In other words, a classic “Bait and Switch”. They absolutely knew they overbooked rooms and knew that late arrivals would not find other accommodations therefore they had to take what they had.
The same happened to a friend that was traveling with our group. Our group is large and attends many sporting events over a course of three months in Lubbock and I can promise this Hotel and other Hotels that are under the same ownership, they will lose all of our future business.
Moreover, this Hotel refused to correct the mistake or offer any type of refund.
The Breakfast had minimal items, not anywhere near what was advertised. The food area was not only poorly stocked but very unkept.
The room was not adequately stocked with towels and upon getting out of the shower, it was discovered that not even a hairdryer was available in the room.
I learned through investigation that the Manager had been terminated recently and the interim Manager was ill prepared to take over. I’ve also learned the name of the ownership group and which properties they own, and I will be doing several more reviews about this ownership and their other properties.
John
Aufenthalt von 2 Nächten im März 2025