Although we were able to check in early, the family room we booked was not most definitely not what we received.
It was supposed to have room for 3 people, air condition, and most importantly a terrace or balcony.
Our room had the terrace / balcony door blocked off for maintenance (which the hotel didn’t tell us about) and there was not even a window. The room was tiny, with barely any room for our suitcases. It was a dark, hot, stuffy dungeon, and it was incredibly loud - even though the hotel advertises soundproof rooms.
We were not given any sort of compensation, just a too-bad / sorry look. I will be perusing a refund, and will never stay here again.