13. März 2024 von Muhammad Saud

Dear Mr.Abdellah, Thank you for sharing your experience of your recent stay at Jumeirah Jabal Omar Makkah. Your feedback is invaluable to us, and I extend my sincere apologies for the inconveniences you encountered during your time with us. I regret to hear about your dissatisfaction with the level of service during your stay. Please know that this falls short of the high standards we strive to maintain, and we take your concerns very seriously. Rest assured; I have personally addressed these issues with our management team to ensure immediate action is taken to prevent such occurrences in the future. We greatly appreciate your understanding and patience, and your feedback serves as a valuable opportunity for us to improve our services. We are committed to providing all our guests with a seamless and enjoyable experience, and your comments will undoubtedly help us achieve this goal. Once again, I apologize for the inconvenience caused, and I sincerely hope that we will have the opportunity to welcome you back to Jumeirah Jabal Omar Makkah in the future. Please do not hesitate to reach out to me directly if there is anything further I can assist you with. Best Regards, Muhammad Saud Hotel Management Team