8/10 â Gut
Shaila, Charlotte
Mit der Familie gereist
2. Jan. 2026
Gut: Sauberkeit
We stayed there from 29th to 31st. All the staff were excellent except for the reception team, who need to improve their listening skills. I had booked my room 8 months in advance and specifically requested a room on the front side, but they assigned me a congested and stuffy room on the 3rd floor instead. Although rooms were available on the front side at the time, they refused to change it.
Additionally, none of the electrical outlets worked properly for charging my iPhone or smartwatch. I called reception more than 20 times and waited until 3:30 AM for someone to come and fix the issue, but it was a horrible experience overall.
I also think the reception staff could improve their English speaking and listening abilities. That said, all the other staff were very nice and helpful. I especially want to mention Jwele Mia from the restaurantâhe was extremely professional, supportive, and warm-hearted.
Shaila
Aufenthalt von 2 NĂ€chten im Dezember 2025