Our room was on the second floor, number 11, where the air conditioning did not blow cool air, but only warm air, so we had to sleep sweaty.
I could not sleep sweaty😡
That's why we went to swim in the outdoor pool at 1 am. But the staff came to say that it was not allowed. Should they even have asked why we were swimming in the middle of the night?
When checking out, I told them about the non-working air conditioning, to which the receptionist just thanked me for my feedback😡
How in hell can you sleep in a communist cube in a beach hotel when the sun is shining during the day and the heat is over 40 degrees, and at night the temperature does not drop in a brick house?
Every room should also have a large ceiling fan in addition to air conditioning in a hotel of this level. IN FINLAND as an accommodation entrepreneur, problems are addressed and fixed immediately, and in such cases the booker is compensated or a new night is paid. This is real customer service from Finland. But here in Mexico they don't even care about feedback as long as they get the money😡
I think 117 euros per night is way too much for a hotel of this standard😡