2/10 – Ungenügend
Traci
Mit der Familie gereist
6. Mai 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bedbugs or fleas a possibility!
We were in town for a family birthday party and since there were guests who were allergic to dogs and we travel with our service dog, we needed to find an alternative location to stay. My husband brought our dog into the hotel and was dismayed at how it smelled and looked, and they told us they had just cleaned that room. Despite the untidiness of the beds and gross looking carpets, he left our dog in the room on his own dogbed for a couple of hours. My husband felt itchy and buggy even for being in that room to drop off our bags and settle the dog. When we returned the dog was itching and eager to leave, so were we! We immediately grabbed our bags and put them in garbage bags and left the dogbed altogether. We went to the front desk to inform them of the possibility of fleas or bedbugs and that we were leaving the hotel and requested a refund. We were told by the clerk that she was not authorized to give a refund and so she called on her cellphone the "manager" to let her know what was going on and our issue with the room. We were more insistent that we could file a report of possible bedbugs/fleas in the room than about getting a refund.......we didn't want anyone else to walk away infested. We were told to "write it on a piece of paper" and leave or they would call the police to have us removed. We did indeed leave AND called the police ourselves due to the threat we were given just because we insisted a complaint be filed appropriately. NEVER again. So Rude!
Traci
Aufenthalt von 1 Nacht im Mai 2025
