2/10 â UngenĂŒgend
Reginald
Mit dem Partner gereist
11. Nov. 2025
VerbesserungswĂŒrdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Unfortunately, our stay at this property was beyond disappointing. While the frontline staff (housekeepers, servers, etc.) did their best and were genuinely kind, the management â specifically the hotel manager at the Grand Decameron Montego Bay â was shockingly unprepared, unprofessional, and dismissive. During the storm, instead of providing guidance, reassurance, or even the slightest level of communication, she chose to sit in the lobby scrolling on her phone. Guests who were stressed, confused, and rightfully concerned about the unsafe conditions were essentially ignored.
The condition of our room was completely unacceptable. At first glance it appeared presentable, but the reality was disturbing. The bathroom felt unsanitary and unsafe â a leaking ceiling, large gaps around the door frame, and an overall feeling that cleanliness was not a priority. It was uncomfortable to even use the space.
What was most infuriating was the complete lack of leadership. Tasks that should have been handled by staff and management were left to guests â we literally saw guests sweeping and cleaning common areas themselves because no one was directed or organized to do so. That is absolutely unacceptable at any hotel, let alone one operating under the Wyndham name.
I deeply regret booking this stay. The poor communication, lack of responsibility, and total disregard for guestsâ well-being made this experience one of the worst Iâve ever had while traveling. If there is any possibility of
Reginald
Aufenthalt von 2 NĂ€chten im Oktober 2025
