2/10 – Ungenügend
Mascha v.
12. Aug. 2022
Verbesserungswürdig: Sauberkeit
We have never felt so unwelcome
We have never felt so unwelcome as at this property.
In the past two years we have been to over 60 hotels and apartments but never have we been treated so inhospitably and received such poor quality for such a high price.
On arrival we were unpleasantly surprised. There was NOBODY. Restaurant closed, Bar closed, Reception closed. No one. Just some other guests walking through the building. The could have warned us via Email.
When we walked into the apartment we were shocked. It was 38 degrees outside, and we knew there was no air conditioning, but it was so hot! The apartment was directly under the roof. We immediately opened the windows, but of the 3 bedrooms, each with a small window, the mosquito net in 1 bedroom was broken, so that it did not cover for +/- 50%. So we couldn’t use it.
During the night it was not possible to get the temperature below 35 degrees. While it was much colder outside. It was horrible.
If that was all, but besides that the bathrooms weren't clean, the wicker chairs in the dining room were broken so the ends of the broken cane stuck up your bottom. There were all kinds of lizards and spiders running through the rooms, it was just all old, broken and dirty.
We've been trying to get in touch to sort things out. But the phone number at the reception did answer, but hung up. When we called again they just didn’t pick up anymore.
The Pool is just as bad as the apartment. The pool is not that deep. But you can't see the bottom. That's how green the water is. There are a lot of algae in the water, making it green. Really dirty and unhealthy. The sun beds around the pool don't look much cleaner. Bah!
According to the website Check out is before 8 am, but nobody present, only at half past nine someone appeared. Then we had already decided to leave. While we already had paid for 5 more nights.
The rental company has clearly delivered a non-performance.. We should not have expected such a bad accommodation. But they did not want to cooperate with a refund or a partial compensation
for the accommodation costs already paid. Despite they where admitting it wasn't right. Our Complaints were not dealt with by the accommodation because 'we had not given them the chance to fix things'
What did they want to do? Fix everything? That would be impossible
We do not recommend this accommodation to anyone.
Here the customer is not king.
Here, the customer is the one who has to pay for their failures.
Mascha v.
Aufenthalt von 6 Nächten im Juli 2022