Said we would be emailed a code. While traveling there, tried to find a way to contact, which is really hard on VRBO site, but eventually messaged her but didn't get a response. Then searched for a number to contact VRBO - spent an hour on the phone with them, and then he told us, too, that he had been trying to reach them but they weren't responding. *Apparently something went wrong with the email that would have had the code, as we received it after returning it home.