4/10 – Schlecht
NELSON
Mit einer Gruppe gereist
3. Apr. 2025
The hotel is beautiful and it has a lot of potential. However, the service is HORRIBLE! when we checked in and went to the pool they told us they ran out of towels then we tried to get food from the jerk hut and they wouldn’t service because they were closing in 20 minutes . I spoke to the supervisor Odette and she did nothing! She pretty much said the towels are first come first serve so if you go there you need to wake up early to hunt for the towels.
They seemed to be short staff. The room next to us ordered room service and on my second day the plates were still outside the room.
There were no reservations available for the restaurants - because I had the room decorated I had an ambassador who squeezed me in to one of the restaurants.
Overall this place is beautiful but their staff have no urgency. I will never go back there!
NELSON
Aufenthalt von 3 Nächten im März 2025