I recently stayed at this hotel and was extremely disappointed with the overall experience. The property is not worth the high price point at all. The rooms felt dated, the amenities were subpar, and the value for money was terrible—definitely not a luxury or even solid mid-range stay.
What made it worse was the horrible behavior of one of the hotel representatives, an Indian woman at the front desk. She was rude, dismissive, and unprofessional from the moment we interacted. She showed zero interest in helping with even basic requests, rolled her eyes, and spoke in a condescending tone. It felt like we were inconveniencing her just by being guests. Customer service like this ruins what could have been an okay stay.
I would not recommend this hotel to anyone, especially at the rates they charge. Save your money and look elsewhere.