2/10 – Ungenügend
Simone, München
3. Nov. 2016
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Heartless Bunker
We came to Nha Trang for spending some quiet days at the beach. When we arrived in the hotel, they right away asked us to hand over our passports to keep them. We didn't feel comfortable about it at all. The lady at the reception desk told us to pick up the breakfast voucher daily, without an explanation why she can't hand over all voucher for our whole stay. We asked her to recommend a place, where we can get some Street food. She wasn't able to recommend anything. (One of the best Street food restaurants is just around the corner) when we came into the room, we were shocked. There was no window, mould in the bathroom, a small safe in the wardrobe which wasn't attached to the wall and some funny smell, we could recognise. For breakfast we could only have fruits and Toast as the rest of the food was just disgusting. They offered Spaghetti Bolognese - overcooked, pig ears, Gulasch, French fries and some other weird stuff. At the pool we ordered a smoothie once, when I pulled out the spoon, it was full of lipstick of some other person. But as we once got to see, how they clean dishes only under cold water, it wasn't surprising. You can feel, that no one in this hotel loves his job, most of them do not speak English at all and especially the male waiter in the breakfast room was extremly rude, not helpfully at all and didn't wanna do anything extra. We did not feel welcome in this hotel at all and our stay was simply a nightmare. And I didn't even mention the noise there.