4/10 – Schlecht
Mpho
Mit einer Gruppe gereist
14. Aug. 2025
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Birthday
Our 2 nights stay arrival - check-in was swiftly. Met & greeted by a very friendly face.
Sweet Chestnut was an amazing space for us, comfortable & spacious.
Dinner & breakfast service was great. Friendly/cheerful faces all the way.
Now where it all went "Wrong".
We went to the Spa to reserve the Presecco Spa experience. We were shocked to be told "You can book the Presecco Spa but you shall not be able to access the Spa at all as its fully booked the next day".
We were told "Access to the Spa facilities has to be pre-booked despite being guests at the hotel". [We understood, your rules]
Anyway... we were offered a Saturday 1pm access which was our check out day, for that we were kindly given a 12md late checkout.
On the day of our check out. "Relaxing". Next thing we have a very disturbing knock at the door probably about 11am!
"I am sorry you need to check out now"!
I stood there confused. A quickly explained to Ellie "why is that? We do have a late 12md checkout"
She upruptlely asked "Who gave you a late check out, its not possible as we have an exclusive wedding today"
Despite our efforts of trying to explain the late checkout, Ellie continued to give us commands, "you have to pack & leave in the next 10mins, 30mims max, you cannot be here when the bride & thier guests arrives". Ellie told us we did not have a choice, the bride paid a lot of money £5000 for exclusivity. I told Ellie, your approach is wrong and rude.The £5000 maybe a lot to you, but not to everyone
Mpho
Aufenthalt von 2 Nächten im August 2025
