2/10 – Ungenügend
Carrie
21. Sept. 2025
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mis-Representation, Poor Service
We so wanted this to be a better stay and we looked forward to it. We informed them we would have a late arrival on Friday and when we received our text message for code to our room we were given the wrong room.
We would be leaving earlier on Sunday than they delivered breakfast and opted in for their early breakfast of oatmeal offered on their website only to find out they did not know that was on their website. Then they offered 2 packets of “make your own” oatmeal’s.
We had reservations on Saturday for dinner at 7 and when we texted to ask if we could come earlier the response was “sorry we missed that reservation”.
The Rouge Room did not look at all like images on website. It’s nice that breakfast was delivered but there were no furnishings to eat it. A coffee table with small chairs felt like a “kiddie table”
Bed was comfortable, but pillows were not good at all.
The room was sparsely furnished and no where to put your luggage but the floor. Lastly the jetted tub was great, but there is a sharp edge on the outside which caused a cut on the foot when getting into the shower/tub.
Overall, mis-representation of images, poor service, poor communication.
It’s a beautiful property and hope they can improve
Carrie
Aufenthalt von 2 Nächten im September 2025
