2/10 – Ungenügend
Iriana F.
28. Nov. 2021
Verbesserungswürdig: Sauberkeit
Horrible
We had family come in from New York for thanksgiving. We book this house months in advance. The pool was not heated and we paid for a heated pool was never turned on. It was a process to get in contact with the property manager took almost 2 hours to get the code to get inside. The refrigerator was not working correctly and took a while to cool down for our thanksgiving food we had brought to cook. The rooms were dirty. The stove was not working like it should. The service inside was horrible. No body had a clue to any answers. I will never ever book at story lakes again. We spent over two thousand dollars and expect everything to be on point. Never again will I book here. I would will be following up to get a refund for the pool and other things because this left a bad taste in my mouth and my family who came all the way for a good time.
Iriana F.
Aufenthalt von 4 Nächten im November 2021