Friendly staff. Great locations, bus stop round the corner, 5 min walk to tram stop, supermarket next door and lots of places to eat out within 5-10 min walk.
I stayed in a private twin studio which was spacious, the fridge came in really handy. There are microwaves, plates and cutlery in the shared common space.
As a solo female traveller I felt totally safe with a valid room key needed to access the main building beyond reception, the areas on each floor away from the lifts/stairs, as well as your own room.