2/10 – Ungenügend
Faith
23. Okt. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We booked through Expedia months in advance and received an early hotel check in THE DAY BEFORE to help our check in go faster and smoothly, but that was not the case… when we showed up in a cab, the place was completely shut down. The doors were all locked. There was not a car in the parking lot. We called both hotel numbers given on the website and one of them was UNAVAILABLE and the other, no one picked up. We were forced to pay for ANOTHER cab ride, and pay for ANOTHER hotel. Being from a different country and it being later in the evening in an area that seemed abandoned felt very unsafe. I’ve been trying to get a refund for 2 months now and have not received a dime yet. I keep getting told to “wait 48hours” or that “they need to investigate further”. Expedia called me and no one spoke, they hung up and pretended that there was a disconnect. This place is a scam. Do yourself a favour and dont book here. Stay at the Hilton, it’s a similar price, the staff are great, helpful and answer promptly. They have a free shuttle to downtown or the airport. And to top that, they’re actually open.
Faith
Aufenthalt von 4 Nächten im September 2025