2/10 – Ungenügend
Gabriel
Mit dem Partner gereist
21. Okt. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I am a loyal B&B HOTELS guest who has repeatedly chosen your properties while traveling with my family. Your warm hospitality and consistently good breakfasts are why I return. My most recent stay at B&B HOTEL Paris Romainville Noisy-le-Sec fell well below that standard.
Upon arrival, the hotel had a pervasive cigarette-smoke odor throughout common areas. Our first room was strongly affected; after returning to reception we were moved, but the second room also smelled of smoke, lightly masked with fragrance. For balance, the room design itself was beautiful and thoughtfully executed.
Breakfast was included with our booking. I am lactose intolerant, and my partner limits sugar for skin health; the buffet offered no meaningful options that met our needs. The only item we could both eat was plain matzah. When we asked for a breakfast refund, we were met with skepticism and were asked if an apple would suffice. After a 10-minute discussion, a refund was agreed, but we were required to visit reception each morning to repeat the explanation to rotating staff while they struggled to process the adjustment. We were assured the refund had been issued; more than 15 days later, nothing has arrived.
Gabriel
Aufenthalt von 3 Nächten im Oktober 2025