This rental is acceptable if one understands that it isn't luxurious in any way. The cabin is older (linoleum is discolored and the layout has some weird quirks) and the amenities are pretty bare bones. But the location can't be beat. Make sure you arrive in the daytime hours because at night it is almost impossible to find. There are zero outdoor lights (they weren't left on for us) and the cabin number is on the cabin (unlike some others that are at street level) so car headlights do not illuminate it. Thankfully the property management company was able to help direct us with a quick phone call. FYI, Google maps also has the incorrect location for this property. We reported it but who knows if it will be updated.
Pros: The location is superb. It was nice to feel like we could get away from the crazy of Pigeon Forge. It isn't far from the park entrance.
The gas fireplace is really nice.
The hot tub seemed clean and well maintained.
There is a small washer/dryer in the cabin when the literature only said coin laundry.
I appreciated the roll of paper towels even though the fine print in the rental agreement said to bring your own.
The management company was quick to bring us batteries for the tv remote because there were no batteries upon arrival.
Cons: The cleanliness of the cabin was questionable. At first glance it appeared very clean but I ended up finding a used band-aid back behind the toilet (I questioned everyone in my family about the use of a band-aid to verify it didn't belong to us), grime in the corners, and the master bath tub was pretty disgusting. The jets are gross and there is no way I'd use it.
I never corresponded with the actual property owner as it's very obvious the cabins are run by a management company. After completing the VRBO reservation they make you fill out a rental agreement, send them a photo of your ID and credit card, and download their 3rd party app. I really wasn't expecting all that.
Speaking of management company, they are very stingy. For 5 days our family was allotted one bath towel each, one hand towel total, one hand soap, one dish towel, one dish rag, one pot holder....and ONE ROLL of TOILET PAPER. There was no backup toilet paper in the cabin. I had to call on Thanksgiving Day to ask for a roll. They dropped off an entire large trash bag of toilet paper, paper towels, and laundry soap. I'm not sure if they meant to be funny or snarky. It came across as really snarky for bothering them on a holiday.
