2/10 â UngenĂŒgend
Mike F.
10. Aug. 2025
Property Manager Host / Rentals Not Honored by Property
This was an absolute nightmare scenario and want others to learn from my experience so they donât have to live through it on their own. DO NOT BOOK THROUGH THIS HOST!! I had paid up front for this rental with the âbook with confidenceâ feature because I had read about rentals in the area having issues with fulfilling bookings. This host and property had decent reviews, but knowing out was a busy week and needed to be in same area as my sonâs baseball team for a tournament I didnât want to have any problems. I arrived at the property after driving 11 hours with my young family. Upon talking with the front desk clerk, I learned that they not only did not have my reservation but immediately recognized this is a recurring issue and knew the problem. This is a time share unit and the owners are not allowed to rent their units on VRBO because it violates their owner rules. The owner is renting out via a property manager company, and that company / Vrbo host continues to post there in spite of having these issues. Completely unethical. The clerk at the check in desk was very kind and empathetic to the situation, but not able to do anything to help me as they had no availability. Spent an hour on the phone with Vrbo and they said they canât refund me the money and have to work through my bank and a fraud claim. Just a terrible experience overall. Disappointed in Vrbo on several fronts but not allowing this property manager / host to continue to post on the site is an easy fix
Mike F.
Aufenthalt von 7 NĂ€chten im August 2025