6/10 – Okay
Julie
Mit dem Partner gereist
29. Apr. 2025
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
We booked this hotel because of the good reviews, however, we were greatly disappointed. First, the front desk staff was quite unfriendly, letting us know that, even though we are very, very sure that the hotel was not even half booked, our room will not be ready before check-in time (14:00, we arrived at 13:15) and directly led us into their own pool restaurant where the food is very mediocre, instead of making any other suggestions where we might have lunch while we „wait for our room to get ready“. As for the rooms, we do not mind that the rooms are a little bit older or a bit dark. But even though our room seemed quite clean at first sight, we soon started to notice that the floor had only been cleaned roughly before we moved in and was not cleaned at all during our 4-night-stay. Also, there was an unbearable stench coming from our bathroom which the cleaning lady tried to cover by leaving the window open (outside temperature being 30 degrees Celsius). Last but not least, having the air condition directly above the bed is one thing, but it is another if the air con is not properly adjustable, so it is either freezingly cold or off. As a last comment, the breakfast had a big variety of food, whereas none of it was really good. The „gym“ can rather be seen as a locker for equipment where the last time someone cleaned is a long time ago.
Julie
Aufenthalt von 4 Nächten im April 2025
