Weâve been coming to this resort since 2012 & have never had issuesâuntil now. This stay was disappointing, both with the resort itself & the condo we rented.The towel exchange area was closed, & we were told to go to a different property just to swap towels. Thatâs unreasonable, especially since guests are charged for unreturned towels. If towels are treated as a big deal, the resort should make them easy to exchange.The condo was dirty. I had to mop the floors myself, it took several passes before I was comfortable letting my kid walk barefoot. The master bathroom had exposed ceiling, a musty smell, and dust everywhere. When I called the front desk, they said they were aware & that the owner had requested a specific material for the repair. Yet, when I contacted the owner, he claimed he didnât know & offered to move us or send room service. That offer came too lateâwe were already unpacked with luggage and groceries. We shouldâve been told about the damage before we checked in.The issues didnât stop there. The vent had heavy condensation. The master bed was flat and uncomfortable, the bunk beds were worse, & the coffee maker lid was broken. We also requested towels that never arrived.What was most frustrating was the ownerâs tone. He immediately brought up that he wouldnât issue a refundâas if that was our goal. It wasnât. We were simply asking for a clean, comfortable stay, which is what we paid for. This wasnât budget lodgingâwe paid for quality!