4/10 – Schlecht
Jill
Mit dem Partner gereist
25. März 2025
Verbesserungswürdig: Sauberkeit und Personal & Service
The staff was good and the view and the pool were great. The biggest problem was the food at the buffet. Everything I put on my plate was cold and dry. I mean COLD. We had two breakfasts, two lunches and a dinner there. The only thing that was good was the desserts.
The second night we were there they played extremely loud music right below our room until 11:00 PM. There was water coming from the ceiling, we think it was the air conditioner. One night when going back to our room, an entire corridor had the lights out so we could barely see our way. I do realize that we are in Mexico, but since the majority of guests staying there spoke English, I would think the television would be in English. They had American movies in Spanish (no sub-titles.)
Cecilia Contreras was a great help, but was unable to get us a refund that we requested for the last night we did not stay due to the above issues.
Jill
Aufenthalt von 3 Nächten im März 2025