2/10 – Ungenügend
ana, Sergeant Bluff
Mit der Familie gereist
16. Aug. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I can usually eat anything but this buffet was bad every night. Lunch was even worse. There’s two restaurants that are decent but always closed and one needs a two day in advance reservation. The staff acted annoyed when you asked for anything or had questions. The room was about a 3 hour wait. There’s one bar during the day and they don’t like to serve people we got ignored every time. I’m sure they want a tip but even the atm was out of service. The elevator never worked and the one time we got on, it broke locking us in it. No one came to help, we had to crawl out of it after yelling for help for about 20 minutes. They kicked my 12 year old out of the teen club because apparently you have to be 13 to use the games ? They had so many rules for such a terrible facility. The beach was the only good part but there is no service there no food allowed and no staff for drinks. They say boogie boards and kayaks are included but they never let you use it regardless of the weather, it’s always a red flag and would never let us use it. This place ruined my Nuevo Vallarta experience. I would never go back. The main area and theatre are outside so no ac. It is very hot to try and watch any entertainment. Not getting our rooms on time after a long flight probably had a lot to do with the irritability level. Don’t lose your towel cards tbey are 300 pesos each. Everything is extra charge and you’re not allowed to use the balcony to dry bathing suits, nothing is allowed in balcony.
ana
Aufenthalt von 5 Nächten im August 2025
