We stayed on the week of October 12th, and there was no sargassum, they do a pretty good job on keeping the beach nice and clean, the water was perfect, we decided to spend most of the day at the beach.
Hotel listed as a 5 star hotel, structure wise, it is; that being said, they do fall short on a couple of items. First, the food, low quality and not so fresh, it’s the Caribbean and the orange juice is not freshly squeezed, it’s a processed juice that doesn’t taste good, the other natural juices they have, seemed mixed with water as it lacks the fruits sweetness. The breakfast buffet was the only mild option, but there are no lunch or dinner buffet options, leaving you with a few pool side and beach restaurants that are ok.
I wanted to start off with the food portion, because I wanted to get the not so good out of the way and focus on what made our trip.
Special mention to the group of individuals who made our stayed a relaxing and enjoyable one. Miguel at the front door, Jose Luis at the Mediterranean and Italian restaurant, Carlos at the pool bar, Rafael, Rossy(not sure if that’s how her name is spelled, sorry!) at the beach, the crew at the spa, our housekeeping ladies. Their spirits and happiness to assist us on anything we needed really gets to you, they made our stay memorable.
The spa is a beautiful, lots of light and open concept at the hydrotherapy area. The spa services are highly recommended, they really pamper you. The gym has everything you need!