So many things went wrong with this BnB. Giulia (the BnB owner) contacted me 1 day before the check in & said that she needed me to pay her cash because her credit card machine was broken. This was not the agreement, but it was too late for me to cancel and find another hotel, so I had no choice. When we arrived at the BnB, Giulia was not there to check us in; someone at the building just gave us the key and said it was "self-check in," which was not on the website. The BnB was NOTHING like how it was described or pictured. The "BnB" was in an old, dingy office building, and the "reception area" was just a cramped desk. Our room was dark and dingy, and the beds were more like tiny cots. The closet was missing a knob, and everything seemed to be decades old. It was like a cheap hostel room, except it was over 200 euros per night! Moreover, the internet did not work. When Giulia finally came to the BnB to meet us, we told her that we were not happy with the situation and wanted to change our reservation from 3 nights to 1 night. Giulia became extremely upset and started yelling at us. We told her that we did not have enough cash for 3 nights and that we could not stay there without the internet because we needed it for work. She kept yelling at us. I contacted Expedia. Only after Expedia talked to Guilia she fixed the internet and the credit card machine suddenly worked again! And she said the A/C was not in service until June, with surcharge. She was rude and unprofessional.
